Yesterday I dropped in to the new Apple store in Omotesando.
I had two reasons.
Firstly I tried on the opening day last Friday (I’d have liked to have gotten this free T shirt) but the lines were too long so I gave up.
Secondly this is the state of my Lightning cable.
It still works but it’s fragile and looks bad.
Now I am stingy and I don’t want to buy a new cable, especially as this one does still work (just) and it’s only about 2 years old.
Thinking that I might just be able to get a goodwill replacement I asked one of the young staff (I am a believer in “if you don’t ask, you don’t get”, and “it costs nothing to ask”) and I have read of Apple making discretionary replacements.
Anyway the young but courteous staffer checked my phone and registration and said unfortunately they couldn’t give me a replacement cable, and I could buy one…
I KNOW the warranty is just one year and I am NOT ENTITLED to a replacement but it really wouldn’t have hurt Apple. I think the staffer was just somewhat robotically repeating the standard manual procedure.
Just for reference here is the history of my Apple purchases:
Bondi blue iMac
Airport Express 1st Generation
IPod shuffle 1st generation
iMac 21 inch aluminum
iPod Shuffle 3rd generation
iPod 3rd generation
Cables to connect iPhone/iPod/iPad to TV
iPad 1st generation
I have had trouble twice - the iMac was returned after 3 months as the hard drive died (that was under warranty) and this second trouble with the cable.
I’ve never had a cable go bad before…
For all the other phones the cable has outlasted the phone!
For the record I have had better experiences with Sony and Panasonic here in Japan doing “goodwill” outside warranty minor replacements!